Refund policy

Last updated: November 14, 2026

10-Day Money-Back Guarantee

We want you to love your Rinse Halo. If it isn't right for you, contact us within 10 days of delivery and we'll make it right.

How to start a return

Email us at mgmestatesllc@gmail.com with your order number and the reason for your return. We'll reply within 1 business day with return instructions and the return address. Please contact us before sending anything back. Items sent back without a return authorization can't be accepted.

Return conditions

• Your return request must be made within 10 days of the delivery date shown on your tracking.
• The item must be returned with all parts and its original packaging.
• Return shipping costs are paid by the customer, unless the item arrived damaged, defective or incorrect.

Refunds

Once we receive and inspect your return, we'll issue a refund to your original payment method within 5 business days. Your bank or card provider may take a few extra days to post it. Shipping on your original order was free, so nothing is deducted for it.

Damaged, defective or wrong items

If your order arrives damaged, defective or isn't what you ordered, email us within 10 days of delivery with your order number and a photo of the issue. We'll send a replacement or a full refund at no cost to you.

Bundle orders

If you bought the 2-pack and return one unit, we'll refund the amount you paid for that unit based on the discounted bundle price.

Questions

Email mgmestatesllc@gmail.com and we'll get back to you within 1 business day.